The Challenge
AVS Herbal was managing their entire business through WhatsApp and Excel — taking orders via chat, tracking inventory on spreadsheets, and manually following up with distributors. Orders were frequently missed, inventory was constantly out of sync, and the sales team was overwhelmed. The lack of a centralized system meant production delays and poor communication across logistics teams.
Our Solution
We built an integrated system combining Gallabox WhatsApp automation with Zoho Books and Zoho Inventory. Distributors now place orders via automated WhatsApp flows, inventory updates automatically in real-time, and the sales team receives smart alerts for reorder points and overdue accounts. We fully digitized their production and dispatch operations into a single dashboard.
The Background
AVS Herbal provides premium wellness and hospitality products to an expansive network of distributors. As demand surged, their traditional methods of taking orders manually over WhatsApp messages and updating disparate Excel sheets caused massive bottlenecks. Without real-time visibility, the production team couldn't keep up with sudden inventory demands.
Implementation & Strategy
We recognized that asking distributors to adopt a complicated new ordering portal would cause friction. Instead, we met them where they already were: WhatsApp. We implemented an intelligent Gallabox WhatsApp Automation flow that allowed distributors to browse catalogs and place orders directly via chat menus.
Behind the scenes, we integrated this WhatsApp bot with Zoho Inventory and Zoho Books. Now, when an order is placed on WhatsApp, the inventory is instantly deducted, an invoice is generated, and a production ticket is created for the warehouse—zero manual data entry required.
The Transformation
AVS Herbal successfully eliminated all "missed order" complaints. With sales, production, and dispatch operations unified under a single digital ecosystem, the leadership team gained unprecedented visibility into their supply chain, allowing them to scale their operations with confidence and precision.
Key Results
- Order processing time reduced by 65%
- Inventory accuracy improved to 98%
- Zero missed orders since implementation
- Distributor satisfaction significantly improved
- Sales team productivity increased by 40%
