Digitizing Furnishing Solutions at Royal Touch Interiors with Zoho
Project Overview
At Cleanomatics Tech Solutions (CTS), we specialize in transforming traditional businesses into digitally empowered organizations. One such success story is our collaboration with Royal Touch Interiors, a fast-growing furnishing brand offering modular furniture, décor items, and complete interior solutions for residential and commercial spaces.
Before Zoho implementation, the brand faced challenges like manual invoicing, scattered leads, inconsistent follow-ups, and limited visibility into order fulfillment. We implemented Zoho Books for invoicing and accounts and Zoho Bigin CRM for sales automation and client communication, along with customized dashboards. This digital ecosystem now enables real-time order tracking, faster billing, and improved collaboration across sales, finance, and delivery teams.
The Challenge
- Manual invoice creation and delayed billing cycles.'
- No centralized system to track orders, invoices, and payments.
- Scattered lead capture with inconsistent follow-ups.
- Limited visibility into order fulfillment and delivery timelines.
- Lack of automation in client communication and task trackingLim
We implemented a comprehensive approach to empower Royal Touch Interiors by digitizing their sales,invoicing, and client communication through Zoho Books and Zoho Bigin.
Results & Benefits
How Zoho Books & Zoho Bigin Helped Royal Touch Interiors
- Seamless Sales Pipeline – Centralized lead, deal, and account management.
- Faster Communication – WhatsApp automation for instant client and team updates.
- Connected Field Teams – 100+ reps across 8 states linked with real-time visibility.
- Unified Sales Process – B2B & B2C pipelines managed on a single CRM.
- Smarter Workflows – Automated tasks reduced manual effort and saved time.
- Mobile Productivity – Sales teams stayed efficient with mobile-first CRM access.
Client Testimonial
What our client says about the project
"Before using Zoho Books and Bigin, our order and invoice tracking was chaotic. Now, everything is digitized—from receiving leads to final delivery. The automation, dashboards, and WhatsApp integration have made client communication seamless. With CTS handling the setup, we feel empowered to scale efficiently."
— Royal Touch Interiors Team
— Royal Touch Interiors Team
